{"id":13,"date":"2026-04-17T19:05:54","date_gmt":"2026-04-17T19:05:54","guid":{"rendered":"https:\/\/ruknalanaqah.ae\/?page_id=13"},"modified":"2026-07-02T13:29:34","modified_gmt":"2026-07-02T13:29:34","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/ruknalanaqah.ae\/en\/refund-policy\/","title":{"rendered":"Refund and return"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13\" class=\"elementor elementor-13\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-7a45658f e-flex e-con-boxed e-con e-parent\" data-id=\"7a45658f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75dbb1a1 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"75dbb1a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-wd-paragraph wd-08853813\">Refund &amp; Exchange Policy<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-a2056958\">At Rukn AlAnaqah, every piece is carefully crafted with exceptional attention to quality and detail. Please review our policy before placing your order.<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-501058e5\">Faulty or Defective Items<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-57cfb708\">If you receive a faulty or defective item, please contact us within 2 days of delivery. Kindly provide your order number along with clear photos or videos showing the issue.<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-c154f8f5\">Once the item has been inspected and the fault has been confirmed, we will issue a full refund using the original payment method.<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-7bb9dafe\">Exchanges<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-182ccb53\">We accept exchanges within 5 days of purchase for items of equal or lesser value.<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-986176a5\">To be eligible for an exchange, the item must be:<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-9152db06\">Unworn and unused<br \/>In its original packaging<br \/>In the same condition as received<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-bb698f04\">Customers are responsible for any shipping costs associated with the exchange.<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-9e270dd2\">Ready-to-Wear Collection<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-782fd3fb\">Due to the nature of our Ready-to-Wear Collection, returns and refunds are not accepted.<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-3b82ab23\">Please refer to the product description and size guide before purchasing. Our ready-to-wear Jalabiyas are available in a range of sizes, as displayed on the website.<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-4853e722\">Order Confirmation<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-7cdba66a\">Your order will be confirmed once payment has been successfully received. Processing of your order will begin after payment confirmation.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/ruknalanaqah.ae\/en\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ruknalanaqah.ae\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ruknalanaqah.ae\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ruknalanaqah.ae\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ruknalanaqah.ae\/en\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":8,"href":"https:\/\/ruknalanaqah.ae\/en\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":1992,"href":"https:\/\/ruknalanaqah.ae\/en\/wp-json\/wp\/v2\/pages\/13\/revisions\/1992"}],"wp:attachment":[{"href":"https:\/\/ruknalanaqah.ae\/en\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}