Welcome to Rukn AlAnaqah. By accessing or using our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

Use of the Website

  • You must be at least 18 years of age or have the permission of a parent or legal guardian to use this website.
  • You agree to provide accurate, complete, and up-to-date information when placing an order.
  • Any misuse of this website, including fraudulent activity or unauthorized access, is strictly prohibited.

Products & Availability

  • We make every effort to ensure that product descriptions, images, colors, and pricing are accurate. However, slight variations may occur due to screen settings, lighting, or handcrafted details.
  • All products are subject to availability. We reserve the right to discontinue or modify any product without prior notice.

Orders & Payments

  • Orders are confirmed only after successful payment has been received.
  • We reserve the right to refuse or cancel any order if payment cannot be verified, a pricing error occurs, or fraudulent activity is suspected.
  • All prices displayed on the website are in AED (United Arab Emirates Dirham) unless otherwise stated.

Shipping & Delivery

  • We aim to dispatch and deliver orders within the estimated delivery timeframe.
  • Delivery times may vary due to courier delays, customs procedures, public holidays, or circumstances beyond our control.
  • Shipping fees are calculated during checkout and displayed before payment is completed.

Ready-to-Wear Collection

  • Please review the product description and size guide before purchasing.
  • Our Ready-to-Wear Jalabiyas are available in a range of sizes, as displayed on the website.
  • Due to the nature of ready-to-wear products, returns and refunds are not accepted unless the item is faulty or defective.

Custom Orders

  • Custom-made or altered garments are created according to the customer’s specifications and are therefore non-refundable and non-exchangeable, unless a manufacturing defect is confirmed.

Returns & Exchanges

  • Returns and exchanges are governed by our Refund & Exchange Policy.
  • By placing an order, you acknowledge that you have read and accepted our Refund & Exchange Policy.

Intellectual Property

All website content, including designs, product images, logos, graphics, text, and branding, is the exclusive property of Rukn AlAnaqah and may not be copied, reproduced, distributed, or used without prior written permission.

Limitation of Liability

Rukn AlAnaqah shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services, to the fullest extent permitted by applicable law.

Privacy

Your personal information is handled securely and used solely for processing orders, providing customer support, and improving your shopping experience. We do not sell or share your personal information with third parties except where required to complete your order or comply with legal obligations.

Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any revised terms.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Email: ruknalanaqa.ae@gmail.com